We're committed to providing you with the smartest, simplest and fastest customer portal that makes it easier for you to do business with CHEP.
In line with the feedback received, we’re excited to announce that we have made several enhancements and fixes to myCHEP including the addition of an Authorised Transfers - Rejection Alert. Click here for more information on the release notes in Australia.
We have the biggest trading partner network, combined with the most extensive service centre offering in Australia, to enable your supply chain and provide you with a range of platforms where and when you need it; helping you lower your logistics costs and leverage your network efficiencies.
View our Australian service centre location details and normal trading hours for FY19 by clicking here
View our New Zealand service centre location details and normal trading hours by clicking here
Notification: Berri Service Centre Closure
The Berri Service Centre will be closing, effective date 14 December 2018.
Please use the Gillman Service Centre located at 244 Eastern Parade, Gillman SA 5013 for your equipment needs.
The Gillman Service Centre is currently available for issues and returns of CHEP Timber Pallets, Plastic Pallets, Bins, Load Containment and Safety stock plus Automotive Equipment.
Should you have any queries, please contact your account manager, or customer service on 13 CHEP (13 2437).
Christmas Trading Hours 2018
To support your business during this period, please see below CHEP's trading hours.
View our updated Australian service centre Christmas trading hours by clicking here
View our New Zealand service centre Christmas trading hours by clicking here
For more information on CHEP's range of platforms and solutions, please contact customer service on 13 CHEP (13 2437).
Your Insights Our Actions
We're committed to continuously improving your experience with our platforms, services and people. Based on the valuable feedback and insights you share with our team, we take the necessary actions.
To view a more comprehensive version from CHEP Australia, click here
To view a more comprehensive version from CHEP New Zealand, click here
Key contacts to support you
We have a team of experts that can assist you with your enquiries.
Download the latest key contacts flyer for CHEP Australia by clicking here and CHEP New Zealand by clicking here
Accessing training and support resources online
You can access our online equipment control training modules, which you can complete anytime and at your own pace. Click here to find out more.
For additional training resources on the Interactive Invoice including training guides and webinars, click here.
For additional training resources on myCHEP including training guides and webinars, click here.