Welcome to CHEPedia

Whether you are a first time or frequent participant in the CHEP share and reuse pooling network, we're here to help. With dedicated support and training resources, you'll find the information that matches your needs.

This part of the website will provide you with access to resources on equipment control, myCHEP, managing your CHEP account, as well as latest news and announcements.     
 

Need additional support? Contact a CHEP Representative

Service Centre Public Holiday Trading Hours

View our CHEP Australia Service Centre Public Holiday Trading Hours.

View Public Holiday Trading Hours here
Service Centre Public Holiday Trading Hours
Public Holiday Trading Hours

Your Insights, Our Actions UPDATED FY24 Q3

Throughout the year, we invite customers to share their thoughts and feedback so we can understand what's working well and continue to invest in these areas. We also identify opportunities to improve the value we deliver. Access an updated summary of the improvement initiatives we were working on and delivered for the last quarter. 

Click here for the latest update
Your Insights, Our Actions
Your Insights, Our Actions

Service Centre Trading Hours

We have one of the largest trading partner networks in Australia, enabling your supply chain and providing you with a range of platforms where and when you need it.

View Standard Trading Hours here
Service Centre Trading Hours
Largest Trading Partner Network

Updated guidelines on Corrections and Reversals

Access information and examples of how corrections and reversals are managed by CHEP, the rules that govern when you or your trading partner may be required to provide written authority, as well as links to helpful training and support resources.

Access guidelines here
Guidelines on Corrections and Reversals
Guidelines on Corrections and Reversals

Easy to understand Invoice Explainer

We've developed an explainer to make it easier to understand your CHEP invoice. 

Click here to access training and support material on the CHEP Invoice
CHEP Australia Invoice Explainer
CHEP Australia Invoice Explainer

Issue and return email notifications from myCHEP

As part of our commitment to improve your experience and to make it easier to do business with CHEP, we are delighted to inform you that we have enhanced our issue and return notifications from myCHEP. All users of myCHEP can now receive an order status email notification when their order moves from ‘Requested’ to ‘Planned’. Note: ‘Planned’ in myCHEP means a  customer’s order is confirmed for delivery or pickup. To support you in setting up these notifications, click here to access the myCHEP Q Card on Issue and Return Notifications.

As a reminder, to assist with planning, please place all orders via myCHEP with at least 48 hours’ notice before required collection or delivery date. If less than 48 hours, an error message will appear. If you have any queries or require support, please contact your account manager or customer service on 13 2437 (13 CHEP).

Access myCHEP training on Issue and Return Notifications
Issue and return email notifications from myCHEP
Issue and return email notifications from myCHEP

Find CHEP platforms

Find CHEP platforms

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CHEPedia | CHEP Australia