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My CHEP-Release -Notes -v 3.1.0-Banner

We're committed to providing you with the smartest, simplest and fastest customer portal that makes it easier for you to do business with CHEP.

In line with the feedback received, we’re excited to announce that we have added new functionality, plus made several enhancements and fixes to myCHEP including stock balances updated more frequently. Click here for more information on the release notes in Australia.


Notification: Phishing emails circulating claiming to be from CHEP Australia Phishing -email

CHEP is aware that some customers have received a fraudulent email claiming to be about their CHEP invoice and account. These emails are not from CHEP.

We advise you not to enter your account information on websites linked from these messages, and never download or open attachments or links included within them.

If you have received a suspicious email or think you might have entered personal information like a password or credit card information on a scam website relating to CHEP, if you are in Australia, immediately contact CHEP Customer Service on 13 CHEP (13 2437) or au.customerservice@chep.com and your IT department. If you are in New Zealand, immediately contact CHEP Customer Service on 0800 652 437 or nz.customerservice@chep.com and your IT department. 
Click here to access further information on determining email legitimacy.


Service Centre Trading Hours Service -Centre -Network

We have the biggest trading partner network, combined with the most extensive service centre offering in Australia, to enable your supply chain and provide you with a range of platforms where and when you need it; helping you lower your logistics costs and leverage your network efficiencies.

View our Australian service centre location details and normal trading hours for FY19 by clicking here

View our New Zealand service centre location details and normal trading hours by clicking here  


Notification: Friday 16 November - Public Holiday in Christchurch, New Zealand

Christchurch Service Centre

Closes 10pm, Thursday 15 November

Opens 7am, Saturday 17 November


Christmas Trading Hours 2018

To support your business during this period, please see below CHEP's trading hours. 

View our Australian service centre Christmas trading hours by clicking here
For more information on CHEP's range of platforms and solutions, please contact customer service on 13 CHEP (13 2437).



Your Insights Our Actions Insights -Into -Action

We're committed to continuously improving your experience with our platforms, services and people. Based on the valuable feedback and insights you share with our team, we take the necessary actions.

To view a more comprehensive version from CHEP Australia, click here

To view a more comprehensive version from CHEP New Zealand, click here


Key contacts to support you Customer -Support

We have a team of experts that can assist you with your enquiries.

Download the latest key contacts flyer for CHEP Australia by clicking here and CHEP New Zealand by clicking here


Accessing training and support resources online Training

You can access our online equipment control training modules, which you can complete anytime and at your own pace. Click here to find out more. 

For additional training resources on the Interactive Invoice including training guides and webinars, click here

For additional training resources on myCHEP including training guides and webinars, click here

My CHEP Training









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