Your Insights Our Actions
We're committed to continuously improving your experience with our platforms, services and people. Based on the valuable feedback and insights you share with our team, we take the necessary actions.
Click here to view the infographic showcasing how we're making it easier to do business with CHEP Australia.
To view a more comprehensive version from CHEP Australia, click here
To view a more comprehensive version from CHEP New Zealand, click here
Are you using myCHEP - the smarter, simpler and faster way to administer your CHEP account?
myCHEP is a customer portal that is easy to use and provides you with the ability to access your accounts anywhere, 24 hours a day, 7 days a week.
You can also request orders and collections relating to CHEP Logistics online, giving you time back in your day and the ability to self-serve your logistics needs, when convenient.
If you need new, or additional access, please speak with your account manager or call Customer Service on 13 CHEP (13 2437) today.
Please note: CHEP Logistics will ONLY accept requests via myCHEP. Email or other manual orders will not be accepted.
For tips on how to use myCHEP, click here.
If you would like to fast track your upgrade, then please contact our Australian Customer Service team on 13 CHEP (13 2437) or our New Zealand Customer Service team on 0800 652 437
Greater visibility on your corrections and reversals
You have access to receive automated daily email alerts on corrections and reversals effecting your account.
This provides you with greater visibility on your account activity and helps you manage these more efficiently with your trading partners.
To register for these alerts, contact Customer Service on 13 CHEP (13 2437).
Accessing training and support resources online
You can access our online equipment control training modules, which you can complete anytime and at your own pace. Click here to find out more.
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