myCHEP Training Resources

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Smart. Simple. Fast.

myCHEP is our proprietary online customer portal that streamlines and simplifies the administrative tasks associated with pallets, reusable plastic containers, bins and container sharing and reusing. It is easy to use and allows our customers the ability to access and manage their accounts anywhere, 24 hours a day, 7 days a week. It’s accessible on multiple devices and simplifies customer issues and returns in just a few clicks.

Mychep Reconciliation Dashboard Mychep 5 800

 

 

 

 

 


For system support, contact CHEP Customer Service, Australia on 13 CHEP (13 2437) or New Zealand on 0800 652 437.

 

Release Notes

Check out the latest release notes on myCHEP, a smart, simple and fast portal built for you to manage your account by clicking here.

 

Training Resources: Training Videos

1) Introduction to myCHEP training

Note: If you are viewing this page from Internet Explorerclick here to watch this training video

 

2)  Advance features of myCHEP

Note: If you are viewing this page from Internet Explorerclick here to watch this training video

 

3)  Exchanges in myCHEP

Note: If you are viewing this page from Internet Explorerclick here to watch this training video

 

4)  Corrections Requiring Authorisation in myCHEP

Note: If you are viewing this page from Internet Explorerclick here to watch this training video

 

Training Resources: Step-by-step guides

Click here to download a step-by-step guide on how to:

  • Perform corrections on transactions
  • Perform reversals on transactions

Click here to download a step-by-step guide on how to:

  • Create an issue request
  • Create a return request
  • Cancel or modify an issue or return request  
  • Copy, review or search an issue or return request  
  • Alternate details

Click here to download a step-by-step guide on how to:

  • Create bulk issues 
  • Create bulk returns
  • Review bulk issues and returns
  • Resubmit failed issues and returns

Click here to download a step-by-step guide on how to:

  • View a Transaction Activity Report
  • Schedule a Report
  • Disable a Scheduled Report
  • Enable a Scheduled Report
  • Edit a Scheduled Report
  • Removing a Scheduled Report

Click here to download a step-by-step guide on how to create a single transfer

Click here to download a step-bystep guide on how to:

  • Run a suspended transactions report
  • Correct and reverse suspended transactions

Click here to download a step-by-step guide on how to:

  • Create an Exchange In / Out
  • Create Bulk Exchange
  • Review / Modify Exchange Screen
  • Review / Modify Exchange Screen - Detail Screen / Modify
  • Review / Modify Exchange Screen - Detail Screen / Single Redeem
  • Review / Modify Exchange Screen - Detail Screen / Bulk Redeem
  • Review / Modify Exchange Screen - Detail Screen / Over Redeem
  • Review / Modify Exchange Screen - Single Reverse Exchange
  • Review / Modify Exchange Screen - Reverse Redemptions Single / Multiple
  • Exchange Dashboard
  • Consolidated Balances

Click here to download a step-by-step guide on how to:

  • Create issue order
  • Create bulk issue order
  • Create return order
  • Create bulk return order
  • Review order status

You can access additional training resources on myCHEP by logging into the portal at: https://my.chep.com 

FAQs

Q: Do you have a simple overview describing the benefits of myCHEP?
A: Click here to download the overview.

Q: Who do I contact if I require support with myCHEP?
A: 
Please contact the Customer Help Desk who are available on 13 2437 (13 CHEP) or via email at ap.helpdesk@chep.com from Monday to Friday, 7:30am - 5:00pm (AEST). 

Q: How do I set up myCHEP on my smart phone and/or tablet? 
A: 
If you are an Australian customer, click here to access a guide on how to set up myCHEP on your smart phone or tablet . 

For New Zealand customers, click here

 

Features and Benefits

+     A fast, reliable and simple way to request issues and returns

+     Ability to track status changes via any mobile or desktop device

+     Allows you to raise queries online

+     Allows you to edit, sort and filter your data more smoothly

+     Easy access to training guides for self-learning

+     Available 24/7 on desktop and mobile devices

+     Ability to make transfers and corrections in fewer clicks

+     Quick navigation system to view at a glance key action items and operations

+     Saves you time!

Browser Requirements

In order to use the myCHEP system, customers must have a modern or Grade A browser.  The modern browsers come equipped with the latest technology, providing customers with an improved user experience.  If customers are not sure what browser version they are using, they can go to https://www.whatsmybrowser.org/ to find out.  

The following are examples of the minimum versions of major Grade A browsers:
+   Internet Explorer: 11 or above
+   Chrome: v36 or above
+   Firefox: v30 or above
+   Safari: 7 or above

How to get started

If you want to start using myCHEP, and do not currently have access, please contact our Australian Customer Service team on 13 CHEP (13 2437) or our New Zealand Customer Service team on 0800 652 437 and they can provide you with access to the customer portal.