myCHEP Training Resources

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Smart. Simple. Fast.

myCHEP is our proprietary online customer portal that streamlines and simplifies the administrative tasks associated with pallets, reusable plastic containers, bins and container sharing and reusing. It is easy to use and allows our customers the ability to access and manage their accounts anywhere, 24 hours a day, 7 days a week. It’s accessible on multiple devices and simplifies customer issues and returns in just a few clicks.

Features and Benefits

+      A fast, reliable and simple way to request issues and returns

+      Ability to track status changes via any mobile or desktop device

+      Allows you to raise queries online

+      Allows you to edit, sort and filter your data more smoothly

+      Easy access to training guides for self-learning

+      Available 24/7 on desktop and mobile devices

+      Ability to make transfers and corrections in fewer clicks

+      Quick navigation system to view at a glance key action items and operations

+      Saves you time!

Browser Requirements

In order to use the myCHEP system, customers must have a modern or Grade A browser.  The modern browsers come equipped with the latest technology, providing customers with an improved user experience.  If customers are not sure what browser version they are using, they can go to http://whatbrowser.org/ to find out.  

The following are examples of the minimum versions of major Grade A browsers:
+   Internet Explorer: 11 or above
+   Chrome: v36 or above
+   Firefox: v30 or above
+   Safari: 7 or above 

How to get started

If you want to start using myCHEP, and do not currently have access, please contact our Australian Customer Service team on 13 CHEP (13 2437) or our New Zealand Customer Service team on 0800 652 437 and they can provide you with access to the customer portal.

If you are a current customer with CHEP, and have an existing Portfolio+Plus user name and password click here to enter the new site.

Training Resources

View this short video below to see this new portal in action:

Note: If you are viewing this page from Internet Explorerclick here to watch this video

 

Click here to download a step-by-step guide on how to:

  • Perform corrections on transactions
  • Perform reversals on transactions

Click here to download a step-by-step guide on how to:

  • Create an issue request
  • Create a return request
  • Cancel or modify an issue or return request  
  • Copy, review or search an issue or return request  
  • Alternate details

Click here to download a step-by-step guide on how to:

  • Create bulk issues 
  • Create bulk returns
  • Review bulk issues and returns
  • Resubmit failed issues and returns

Click here to download a step-by-step guide on how to:

  • View a Transaction Activity Report
  • Schedule a Report
  • Disable a Scheduled Report
  • Enable a Scheduled Report
  • Edit a Scheduled Report
  • Removing a Scheduled Report

You can access additional training resources on myCHEP by logging into the portal at: https://my.chep.com 

FAQs

Q: Do you have a simple 1 page overview describing the benefits of myCHEP?
A: 
Click here to download a 1 page overview.

Q: When will myCHEP be ready?
A: In mid 2017 myCHEP will be available to all customers. We hope that all will transition to the smart, simple and fast system at this time.

Q: What do you need to do to prepare for the new system?
A: In order to use the myCHEP system, customers must upgrade to a modern browser. If users are on a computer that is maintained by their company admin, users will need to discuss options with their admin. If customers are not sure what browser version they are using, they can go to http://whatbrowser.org/ to find out.

Q: Will it cost you to upgrade to the new system?
A: There is no cost for customers to use myCHEP. It will continue to be part of our overall CHEP offering.

Q: What does "Grade A Browser" mean? Why will myCHEP only work with Grade A browsers?
A: The terminology "Grade A" is an industry term which relates to the newest generation of browsers. These browsers come equipped with the latest technology, providing customers with an improved user experience. Older browsers are not equipped with this technology.

The following are examples of the minimum versions of major “Grade A” browsers:
•    Internet Explorer: 11 or above
•    Chrome: v36 or above
•    Firefox: v30 or above
•    Safari: 7 or above

Q: Can you use the myCHEP website if you do not have a modern browser?
A: No. Users without a modern browser who try to access myCHEP will be re-routed to Portfolio+Plus to ensure they do not lose the ability to complete their work.

Q: What happens if your IT department does not allow you to update your browser?
A: The major reason IT departments do not allow browser upgrades is because web-based tools require certain browser versions to work.  Workplaces can prevent their staff from upgrading on their own in cases where it would compromise their access to company web-based tools.
There are two options to manage this issue:
1.    If users are able to install a second browser on their work computer (e.g. Google Chrome), they will be able to access myCHEP through this, while maintaining old browser access for company applications.  
2.    If users are not able to do this, they can continue to use Portfolio+Plus until their IT department allows an upgrade. Portfolio+Plus will continue to be available through the 2017 calendar year.

Q: If you do not currently use Portfolio+Plus, should you wait until myCHEP releases?
A: No, customers can still benefit from today’s Portfolio+Plus offerings. Upon the release of myCHEP, all user information will be seamlessly transitioned to myCHEP.

Q: Who do I contact if I require support with myCHEP?
A: 
Please contact the Customer Help Desk who are available on 13 2437 (13 CHEP) or via email at ap.helpdesk@chep.com from Monday to Friday, 7:30am - 5:00pm (AEST). 

Q: How do I set up myCHEP on my smart phone and/or tablet? 
A: 
If you are an Australian customer, click here to access a guide on how to set up myCHEP on your smart phone or tablet . 

For New Zealand customers, click here

Release Notes

Check out the latest release notes on myCHEP, a smart, simple and fast portal built for you to manage your account by clicking here

Speak with your Account Manager or Customer Service on 13 CHEP (13 2437) to gain access today.