What if I forget my Portfolio Plus and myCHEP details including Username and Password?
A trading rule is a commercial agreement between two trading partners. The commercial agreement is often referred to as a "trading relationship".
CHEP cannot agree trading terms with your trading partners on your behalf. It is your responsibility to agree and implement trading rules with your trading partners so that all parties are aware of what charges will be applied when moving CHEP equipment.
CHEP can confirm if a trading rule is in place between trading partners if they have been notified. CHEP recommend you contact your trading partner should you want to create a trading rule.
CHEP can automate your trading rule, whether it is a same day or a delayed transfer rule. For both parties, this takes the hassle out of having to calculate the date when the hire of equipment transfers to the receiver (known as the "effective date").
With the rule in place you simply enter the movement date for the equipment when transferring to the agreed trading partner and the effective date is automatically calculated for you when it reaches CHEP. This means the agreed hire charges will be correct every time and there is no need to make corrections on your invoice.
Both trading partners must agree to a trading rule in writing before it can be applied in the CHEP system. Click here to download the application form. For further information, contact Customer Service on 13 2437.
CHEP have replaced the equipment movement record books with an electronic version. You can download an electronic version by clicking here.