Training & Support

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Follow our straightforward six month plan to build the right skills, knowledge and processes to deliver good control in your business.

Please read the disclaimer here before accessing any customer training material. 



Equipment Controller Onboarding Program

Developed in collaboration with our customers, this interactive training module is designed as a guide for managers to onboard new employees and help them set up for success.


Download Print Version Here

  • For best results, we recommend managers download these documents to use as part of employees' overall onboarding plan
  • To utilise the full functionality of the interactive version, please follow these instructions: Right click on the link> Click on "Save link as" > Save File > Open file with Adobe Acrobat Reader


Key Onboarding Resources (as part of the Program)

Introduction to Equipment Control Cards

For people new to equipment pooling, the cards provide an introduction and overview of CHEP’s hire model and the basics of equipment control; including key terminology and contact information.

Download here 

Control Cards Picture

Equipment Controller Task List

This task list, provides a summary of key tasks and activities recommended on a daily, weekly and monthly frequency reducing the risk of loss.


Download Print Version Here

Task List Picture




We have a number of additional resources to help you gain a good understanding of how to efficiently manage your accounts, improve equipment control and use our systems. These include: 


Help raise awareness in your business of the value of pooled equipment and the importance of associated transactional paperwork and processes.

In the current format these can be printed to A1. Click here to contact us if you’d like these tailored with your logo or you’d like files for larger print sizes.

 Weigh -Up  Stack -Up  Receiving Dock
Weigh up the costs of losing track: Australia poster

Stack up the costs of losing track: Australia poster

Stack up the costs of losing track: New Zealand poster

Receiving Dock: poster



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