Automated correction and reversal alerts

Know about transfer corrections and reversals sooner

Automated alert functionality gives you daily summaries about corrections or reversals impacting your account. This means you can manage these more quickly which will help you to avoid potential disputes with your trading partners.

What exactly is the alert functionality?

You will receive a daily email giving you a report of correction and reversal activity relating to your account. For correction activity, the daily report will contain a summary of corrections which have been initiated by your trading partners. For reversal activity, the daily report will contain a summary of reversed transactions, whether initiated by you or your trading partner.

How to register

Email CHEP Customer Service on au.customerservice@chep.com or call 13 2437 with your CHEP account number/s and email address.

Opening, viewing and saving the reports

  • Open the attachment using excel
  • Change the format of the docket number columns (Original docket #, Reversal docket # and Replacement docket #) to “Number” with zero decimal places
  • Change all column widths to match the width of data in the columns – all data will be correct when viewing the document
  • Ensure the above steps are complete prior to saving a copy of the file.

Tell us what you think

We're always looking for ways to improve your experience with us. Let us know whether this helps you manage your CHEP account, email ap.marketing@chep.com.

If at any time you decide you do not wish to receive these alerts talk to your CHEP account manager or contact Customer Service on au.customerservice@chep.com or 13 2437 with your CHEP account number/s and email address. Note 'unsubscribe corrections alerts' in the email.