Managing transactions
This training and support section focuses on what to do if you need to transfer equipment, exchange equipment, return equipment, make a correction or reversal on a transaction and track equipment.
This training and support section focuses on what to do if you need to transfer equipment, exchange equipment, return equipment, make a correction or reversal on a transaction and track equipment.
A Transfer of CHEP hire equipment happens when equipment is transferred from one company with a CHEP account to another with a CHEP account. Benefits of transfer hire:
There are two ways to exchange equipment:
When you return hire equipment to any CHEP Service Centre or arrange for CHEP Logistics to the return equipment for you, this means a return has been made and it will show up on your transactions on your CHEP account. This can be arranged via myCHEP.
Customers can also use their own/customer transport to return CHEP hire equipment. It is good practice to contact the CHEP Service Centre before returning equipment.
Note: Equipment cannot be taken off your CHEP invoice until the equipment is returned to a CHEP Service Centre and receipted.
To request a correction or reversal of a transaction appearing on your CHEP invoice, you will need to make the request to CHEP within 60 days from the date of that invoice. Please have your customer account number and the docket number you want to reverse or correct on hand.
For transfer in and out movements, these can be corrected or reversed simply by using myCHEP. Click here for more information.
It is good practice to record every movement in and out of your site and to check recorded counts against inventory reports, delivery dockets, invoices or consignment notes.
We recommend our customers to take control of Issues, Transfers and Returns of all CHEP equipment. Inappropriate equipment control can lead to equipment loss and compensation. It is best practice to manage your transactions through myCHEP.
If you do have to use paper base documentation, there are several essential details required to be completed verifying the CHEP equipment movements:
Three copies of the documentation / consignment note should be prepared:
Responsible for creating a CHEP Movement Docket (CMD), consignment note or movement docket via myCHEP, or manually and send it with all deliveries. You must also send the CHEP copy to CHEP for processing.
Click here to view a Manual CHEP Movement Docket (CMD) | Click here to view a docket guide
Responsible for returning dispatch authorisation to the sending party.
When sending reusable equipment, also referred to as pooled equipment, to retail distribution centres (DCs) there may be specific trading rules or relationships in place. These have been agreed between trading partners as part of their commercial agreements and are administered by equipment management systems.
What does transferring equipment to my account mean?
A transfer in to your account happens when you receive equipment from a trading partner(s). This means you accept responsibility of CHEP hire items and related charges onto your account from your supplier.
A transfer out of your account happens when you send equipment to trading partner(s). This means you accept removal of responsibility of CHEP hire items and related hire charges from your account to your customers.
Why does CHEP recommend transferring hire equipment rather than exchanging?
Where possible, CHEP would recommend transferring hire equipment rather than exchanging. We understand in some cases transferring may not be an option. However, for your own interest, please be aware of the following when exchanging equipment:
IOU agreements means the trading partner with the equipment is not paying for it and has no responsibility for it. The equipment can be misplaced or lost and never recovered by the Sender. The Sender will continue to pay daily hire on lost equipment until they collect and return or transfer them. Alternatively, if they are not recovered and are reported as lost, this will incur a compensation fee, charged to the Sender.
What happens if I need to make a correction or reversal outside of the timeframe specified, i.e. 60 days from the date of that invoice?
If you make a correction or reversal is outside the timeframe, please email our Customer Service team at au.customerservice@chep.com with your account details, transaction information and written authority from the disadvantaged trading partner.
Where can I look up trading partner contact details?
You can look-up trading partner contact details through a docket number search in myCHEP. This will make it easier for you to follow up any transactional queries in a timely manner.
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