Make A Correction
Before you make a correction, it is advisable to have at hand your customer account number and the docket number you want to reverse or correct.
For transfer on and off movements, these can be corrected or reversed simply by using myCHEP.
Please note: if you make a correction or reversal outside of the timeframe specified below, please send an email to Customer Service – firstname.lastname@example.org (Australia) or email@example.com (New Zealand) with your account details, transaction information and written authority from the disadvantaged trading partner.
Correcting your transactions: Click to download the CHEP Corrections Manual.
Timeframe to make a correction or reversal –
Australia - To request a correction or reversal of a transaction appearing on your CHEP invoice you will need to make the request to CHEP within 60 days from the date of that invoice.
New Zealand - To request a correction or reversal of a transaction you will need to make a request within 21 days from the date that it appeared on your CHEP invoice.