Dispute Management

CHEP is keen to help our customers manage transactional disputes and, to that that effect, has developed a dispute management process.

We believe this will help improve transparency around disputes, and help our customers get to root causes faster. Disputes arising from data errors, trading partner errors or duplicated transactions will be more efficiently resolved with the support of a CHEP data perspective.

The form below is the starting point! Tell us your dispute, providing information in the listed fields.

Data and reference quality will be a big factor, and it is your role to ensure the data is accurate and available.

Commercial aspects and disputes around trading partner commercial agreements are out of scope at this time.

*Required information, please complete.

My Contact Details
Account Number: *
Account Name: *
First Name: *
Last Name: *
Contact Number: *
Email: *
Other Party Involved
Account Number: *
Account Name: *
First Name: *
Last Name: *
Contact Number: *
Email: *
Additional Party Involved
Account Number:
Account Name:
First Name:
Last Name:
Contact Number:
Email:
Dispute Details
Movement Date: *
Date needs to be more than 30 days and less than 180 days
Description Of Dispute: *
Documentation Required:
Attach evidence of dispute
Attachment 1
Attachment 2
Attachment 3
Note: Total file size needs to be no more than 10Mb.
Allowed filetypes: .doc, .docx, .xls, .xlsx, .pdf, .jpg, .gif, .txt, .csv
Recommendation Communication Recipients
Recipient 1
First Name:
Last Name:
Email:
Recipient 2
First Name:
Last Name:
Email:
Recipient 3
First Name:
Last Name:
Email:
Recipient 4
First Name:
Last Name:
Email:
Recipient 5
First Name:
Last Name:
Email:
  * I accept the terms and conditions

The dispute management process excludes transactions less than 30 days and greater than 180 days, and disputes relating to trading terms negotiated between trading partners. The dispute registration does not impact any obligations of customers in relation to CHEP's standard Terms and Conditions.

Recommendations are made on the basis of facts and evidence provided. Where there is a lack of facts and evidence this may preclude CHEP from reaching a conclusion. Recommendations will not include commercial aspects (eg effective dates). They will include indications of root-cause and suggested corrective action to be taken by involved parties to avert future disputes. Recommendations are made without prejudice and will not impact any obligations of customers in relation to CHEP's standard Terms and Conditions.