CHEP is keen to help our customers manage transactional disputes and, to that that effect, has developed a dispute management process.
We believe this will help improve transparency around disputes, and help our customers get to root causes faster. Disputes arising from data errors, trading partner errors or duplicated transactions will be more efficiently resolved with the support of a CHEP data perspective.
The form below is the starting point! Tell us your dispute, providing information in the listed fields.
Data and reference quality will be a big factor, and it is your role to ensure the data is accurate and available.
Commercial aspects and disputes around trading partner commercial agreements are out of scope at this time.
*Required information, please complete.