Best Practice Tips
Here's some tips from our specialists around the country on Equipment Control Etiquette.
The Daily Habits of good Equipment Controllers
- Record and advise all physical movements electronically
- Send all transactions to CHEP everyday
- Reconcile your dockets against your own internal paperwork e.g. dispatch consignment notes or invoice records
- Review corrections and outstanding transactions
Recommended key performance indicators to monitor account performance
Here are some suggested KPIs that you can implement to monitor account performance:
- Stocktake and Reconciliation Report: Complete Stocktake and Reconciliation within 7 working days from the date of stocktake.
- Exchange Management: Pallets owing by trading partner/s should not exceed 30 days.
- Corrections / Rejections: Corrections / rejections as a percentage of transfers should not exceed 2% of total transfers.
- Declare Transfers: Advise transfer to CHEP within 5 days from shipment date.
- Equipment Variance: Should not deviate month to month (+/-) by more than 10%.
The Monthly Habits of good Equipment Controllers
- Make regular contact with trading partners to build rapport and resolve reconciliation items
- Identify opportunities to communicate conformance/non-conformance of equipment control within your organisation e.g. Newsletters /Tool Box meetings
Best Practice Trading
- Agree on trading arrangements with any new trading partners up front
- Include these arrangements in the appropriate supply agreements
- Communicate these within your business
- Talk with trading partners before rejecting transactions (provide a window of time for correspondence to flow back)
- Review trading arrangements periodically with trade partners to identify any trends and resolve any ongoing issues