Best Practice Tips

Here's some tips from our specialists around the country on Equipment Control Etiquette.

Record and advise all physical movements electronically
Send all transactions to CHEP everyday
Reconcile your dockets against your own internal paperwork e.g. dispatch consignment notes or invoice records
Review corrections and outstanding transactions

Here are some suggested KPIs that you can implement to monitor account performance:

Stocktake and Reconciliation Report: Complete Stocktake and Reconciliation within 7 working days from the date of stocktake.
Exchange Management: Pallets owing by trading partner/s should not exceed 30 days.
Corrections / Rejections: Corrections / rejections as a percentage of transfers should not exceed 2% of total transfers.
Declare Transfers: Advise transfer to CHEP within 5 days from shipment date.
Equipment Variance: Should not deviate month to month (+/-) by more than 10%.

Make regular contact with trading partners to build rapport and resolve reconciliation items
Identify opportunities to communicate conformance/non-conformance of equipment control within your organisation e.g. Newsletters /Tool Box meetings

Agree on trading arrangements with any new trading partners up front
Include these arrangements in the appropriate supply agreements
Communicate these within your business
Talk with trading partners before rejecting transactions (provide a window of time for correspondence to flow back)
Review trading arrangements periodically with trade partners to identify any trends and resolve any ongoing issues